ExpressExec is over 3 million words of the freshest essential management thinking uniquely presented in 'modular' format. Content from 120 books
Innovating Analytics: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results
How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made
Brand Manners: How to create the self-confident organisation to live the brand
How often has a customer 'moment of truth' in the retail outlet turned into a relationship killer, rather than a loyalty builder? How often has a
Information, Organization and Management: Expanding Markets and Corporate Boundaries
Companies in today's complex organizational world are experiencing rapid changes in ever-increasing competitive settings. With the need to respond
Customer Data Integration: Reaching a Single Version of the Truth
This book is an introductory guide to the concept of customer data integration for people who have skimmed the edges of integrated customer data, but
It’s All About Service: How to Lead Your People to Care for Your Customers
Customer service begins at home. The principles of great leadership that support a dynamic organization are the same principles that support great
Customer Intelligence: From Data to Dialogue
The structure of the book comprises two parts. Part 1 outlines the current state of play as far as customer information is concerned and attempts to
Customer Loyalty: How to Earn It, How to Keep It, New and Revised Edition
Jill's Customer Loyalty model is proven, but this edition will go a little deeper--she will look at B2B examples in order and help suppliers shore
Customer Service Delivery: Research and Best Practices
The book is organized into three sections: Section I: What is Customer Service includes definitions and explains customer service as a process and