Following on the success of Clients for Life, Andrew Sobel is writing Making Rain: The Secrets of Building Lifelong Client Loyalty Where Clients
Answering the Ultimate Question: How Net Promoter Can Transform Your Business
"Would you recommend this company to your friends and colleagues?" That's the ultimate question. Fred Reichheld's book of the same name created
Coaching at Work: Powering your Team with Awareness, Responsibility and Trust
Coaching, as explored in this book, is a process of raising awareness, generating responsibility and building trust. The real skills of coaching are
Customer Loyalty: How to Earn It, How to Keep It, New and Revised Edition
Jill's Customer Loyalty model is proven, but this edition will go a little deeper--she will look at B2B examples in order and help suppliers shore