ExpressExec is over 3 million words of the freshest essential management thinking uniquely presented in 'modular' format. Content from 120 books
Managing Change in the Public Services
This book explores the management of change to improve public service effectiveness. It breaks new ground in addressing why public service change is
Customer Management Excellence: Successful Strategies from Service Leaders
Definition of Topic: An annual handbook to run in parallel with the two annual award conferences. The book will be written around 6 themed chapters,
Fabled Service: Ordinary Acts, Extraordinary Outcomes
Develop standard-setting customer service! Based on the best-selling book Fabled Service by BetsySanders! This program will help you develop
Customer Service Delivery: Research and Best Practices
The book is organized into three sections: Section I: What is Customer Service includes definitions and explains customer service as a process and
Concepts of Foodservice Operations and Management, 2nd Edition
Book Details: Author: Mahmood A. Khan ISBN: 9780471284024 Year Published: 1990 Pages: 384 BISAC: BUS081000, BUSINESS &