Customer service begins at home. The principles of great leadership that support a dynamic organization are the same principles that support great customer service. However, corporate America is at war, trying to win all the business they can. It is focused on the bottom line and not on their most important resource, people and the clients they serve. Although numerous books have been written about servant leadership, this book helps the reader understand that its a leadership imperative. If you care for your people in the right way and lead them, they will care for your clients in the right way. There are too few leaders who get it. This book is the result of more than 28 years of studying, coaching and real world experiences in business, the military, and in sports environments. Leading and coaching in corporate America has changed as well as todays young workers. They have different expectations of leadership and will no longer accept the good old days of leadership. Chapter One: It’s All About Trust Chapter Two: The Power of Vision Crafting Chapter Three: Creating the Passion to Serve Chapter Four: No One Can Whistle a Symphony Chapter Five: Character Chapter Six: Conflict Management Chapter Seven: Competition Chapter Eight: The Art of Coaching Chapter Nine: Listening Chapter Ten: The Magic of Caring
Book Details:
- Author: Ray Pelletier
- ISBN: 9780470360996
- Year Published: 2005
- Pages: 256
- BISAC: BUS018000, BUSINESS & ECONOMICS/Customer Relations
About the Book and Topic:
Customer service begins at home. The principles of great leadership that support a dynamic organization are the same principles that support great customer service. However, corporate America is at war, trying to win all the business they can. It is focused on the bottom line and not on their most important resource, people and the clients they serve. Although numerous books have been written about servant leadership, this book helps the reader understand that its a leadership imperative. If you care for your people in the right way and lead them, they will care for your clients in the right way. There are too few leaders who get it. This book is the result of more than 28 years of studying, coaching and real world experiences in business, the military, and in sports environments. Leading and coaching in corporate America has changed as well as todays young workers. They have different expectations of leadership and will no longer accept the good old days of leadership. Chapter One: It’s All About Trust Chapter Two: The Power of Vision Crafting Chapter Three: Creating the Passion to Serve Chapter Four: No One Can Whistle a Symphony Chapter Five: Character Chapter Six: Conflict Management Chapter Seven: Competition Chapter Eight: The Art of Coaching Chapter Nine: Listening Chapter Ten: The Magic of Caring
High Demand Speaker: Ray Pelletier speaks between 75-100 times each year, throughout the U.S. He works with trade outlets to pre-sell his books to clients for attendees. In the last 18 months while the speaker market has been softer than normal, over 5,000 books were pre-sold to clients. Two years ago, GTE purchased 65,500 books alone. Few speakers sell more books than Ray Pelletier. Proven results: It’s All About Service is based on research from an in-depth 10-year study conducted by Pelletier on attitude, change, and team development studying 300 companies and over 30 sports teams. Unique approach: Unlike other books about service, this book helps readers understand the leadership imperative of caring for employees so that they can better care for clients.
About the Author
Ray Pelletier, founder and president of The Pelletier Group, is a leadership advisor to individuals in senior leadership positions, and a consultant and professional speaker to an impressive list of corporations. He holds the designations of CSP (Certified Speaking Professional) and CPAE (Council Of Peers Award Of Excellence), the two highest accolades awarded to public speakers by the National Speakers Association. His clients include Disney, AT&T, Johnson & Johnson, the Pentagon, the United States Air Force, and numerous sports teams. Ray lives in Miami Lakes, Fl.