Business Zeal

Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)

Measure What Matters to Customers explains why traditional metrics of efficiency, developed over 100 years ago for manual workers, are not relevant to

Marketing Your Consulting and Professional Services, 3rd Edition

While finding and keeping a core group of clients remains the bread and butter of any consultant's business, doing so is far from simple in a field

Margin Trading from A to Z: A Complete Guide to Borrowing, Investing and Regulation

Investing on Margin provides a step-by-step dissection of the mechanics of the Margin Account. This book uses a hands-on approach to show in

Managing the Training Function For Bottom Line Results: Tools, Models and Best Practices

This book presents time saving strategies, tactics, and a host of job aids to get the best result from the corporate learning function. It will serve

Managing Quality, 4th Edition

This popular and comprehensive text gives the reader an appreciation of the concepts and principles of total quality management (TQM) and serves as

Managing Projects in Organizations: How to Make the Best Use of Time, Techniques, and People, 3rd Edition

The second edition of Managing Projects in Organizations has sold more than 100,000 copies since its publication in 1995, and the audience for

Managing Customer Relationships: A Strategic Framework

This book incorporates many of the principles of individualized customer relationships that Peppers and Rogers are known for. In addition, it will

Business Zeal