The contributors presentations will be grouped into four major sections, each showcasing recent survey developments in a thoughtful and far-reaching
Fabled Service: Ordinary Acts, Extraordinary Outcomes
Develop standard-setting customer service! Based on the best-selling book Fabled Service by BetsySanders! This program will help you develop
Large Group Interventions: Engaging the Whole System for Rapid Change
Book Details: Author: Barbara Benedict Bunker ISBN: 9780470333600 Year Published: 1997 Pages: 272 BISAC: BUS000000, BUSINESS &
Global Logistics and Supply Chain Management, 2nd Edition
The first edition of Global Logistics and Supply Chain Management was published in April 2008. The aim of the book is to convey to both advanced
Macrofinancial Risk Analysis
This book gives a new perspective on how investors and policy makers can analyze risk and vulnerabilities in economies, both emerging market and
From Products to Services: Insight and Experience from Companies Which Have Embraced the Service Economy
This book takes the reader through the logical steps of changing a business from a product creator to a service provider. It is written from a
Buying Business Services
Book Details: Author: Bjorn Axelsson ISBN: 9780470843024 Year Published: 2002 Pages: 302 BISAC: BUS063000, BUSINESS &
Competing with Information: A Manager’s Guide to Creating Business Value with Information Content
This is a book on information management for non-IT managers. It is concerned with how the management of information can create real business value.
50 Psychological Experiments for Investors
Why don't people reinvest in stocks after having lost money on them? Why do men prefer stocks and women bonds? Why set an inflated asking price when