The contributors presentations will be grouped into four major sections, each showcasing recent survey developments in a thoughtful and far-reaching exposition. After an overview and introduction to the topic, the chapters will be grouped into four major categories: New Concepts will cover some new ways of looking at and understanding surveys and their role. It will include the impact of employee attitudes and perceptions on organizational performance, customer satisfaction, and the role of organizational development in making surveys effective. New Technologies will cover such methods as the use of web-based administration, the use of improved computer programs for dealing with write-in comments, improved statistical approaches, the use of sample pulse surveys and communication methods that promote action. New Applications will show the variety of applications in which survey data plays an exciting and important role. These include managing mergers and acquisitions, dealing with turnover, helping work/life and diversity programs, and dealing with the special needs of complex, global organizations. Case Studies from a variety of organizations help the reader understand how action has been taken successfully in real organizations.
Book Details:
- Author: Allen I. Kraut
- ISBN: 9780470335857
- Year Published: 2006
- Pages: 672
- BISAC: BUS030000, BUSINESS & ECONOMICS/Human Resources & Personnel Management
About the Book and Topic:
The contributors presentations will be grouped into four major sections, each showcasing recent survey developments in a thoughtful and far-reaching exposition. After an overview and introduction to the topic, the chapters will be grouped into four major categories: New Concepts will cover some new ways of looking at and understanding surveys and their role. It will include the impact of employee attitudes and perceptions on organizational performance, customer satisfaction, and the role of organizational development in making surveys effective. New Technologies will cover such methods as the use of web-based administration, the use of improved computer programs for dealing with write-in comments, improved statistical approaches, the use of sample pulse surveys and communication methods that promote action. New Applications will show the variety of applications in which survey data plays an exciting and important role. These include managing mergers and acquisitions, dealing with turnover, helping work/life and diversity programs, and dealing with the special needs of complex, global organizations. Case Studies from a variety of organizations help the reader understand how action has been taken successfully in real organizations.
How do HR professionals get more and better actions from our surveys? What would it take for surveys to be such a valuable tool that they become a regular, ongoing measurement in all organizations, just as budgets and performance appraisals are done regularly to guide desired behaviors? In this new volume of the SIOP Professional Practice volume, the best minds in the field from some of the worlds most formidable companies answer these questions by taking a fresh look at organizational surveys in a way that builds on what we have learned in recent decades, and uses our growing sophistication to build a new understanding of the power and use of surveys
Covers a Hot I/O Topic. Named top hot topic by the SIOP Professional Practice editorial board. Almost all companies do surveys — getting people to take action after is the big area people are now focused on. State-of-the-Art Guidance from Top Contributors. Brings together the best thinkers, users, and managers of organizational surveys in the work from some of the most successful companies in the world, including IBM, Pepsi, Kodak, Microsoft, Frito-Lay, JP Morgan Chase, ConAgra, and Delta Mercer, and from well-known authorities in the field, including David Nadler, Warner Burke, and Robert Quinn. Fills a Great Gap. The vast majority of medium and large firms use surveys and there is a pressing need to use surveys well. In fact, experienced HR and survey professionals often point to the lack of meaningful action as the number one major problem with organizational surveys, but most books on the subject show how to develop surveys not how to get action from them. Comprehensive. Twenty-five all-new contributions will cover: New ways of looking at and understanding surveys and their role New technologies, improved statistical approaches, and communication methods that promote action. New applications in which survey data plays an exciting and important role, including in the context of managing mergers and acquisitions, dealing with turnover, helping work/life and diversity programs, and dealing with the special needs of complex, global organizations. Case Studies from a variety of organizations help the reader understand how action has been taken successfully in real organizations, including ConAgra, JP Morgan Chase, Delta Mercer. First to Market. There are virtually no books that focus entirely on survey action planning, and this is a critical area for the field in terms of adding value and ensuring sustainability.
About the Author
A professor of management at CUNY Baruch, Dr. Kraut, areas of expertise include utilization of Organizational Survey Research and Development of Strategic Human Resource Management. He has published several successful books, including Evolving Practices in Human Resource Management, Organizational Surveys (both for Jossey-Bass), and Upward Communication Programs in American Industry, with CCL. He is an editorial Board Member of Human Resources Planning Society and a longtime reviewer for the Journal of Applied Psychology. His awards include the Award for Teaching Excellence at Baruch College; the SIOP Distinguished Professional Contributions Award, and the IBM outstanding contribution aware. He is also an Elected Fellow of the American Psychological Society. He resides near New York City.