This book clearly sets out the very best, state-of-the-art strategies in Key Account Management. The authors provide the tools and processes for
Coaching Leaders: Guiding People Who Guide Others
People are using professional coaches more and more to assist them with their challenges at work, in the same way they use financial planners,
Leading for Innovation: And Organizing for Results
Leading for Innovation brings together a peerless collection of though leaders offering original insights to technical, organizational, product and
Leading Organizational Learning: Harnessing the Power of Knowledge
Organizations and the people who work within them are inundated with information. And although good information is vital to organizational success,
Leading Geeks: How to Manage and Lead the People Who Deliver Technology
As technology continues to drive business productivity and infiltrates every area (e.g. sales, marketing, operations, HR, etc.), the role of "geeks"
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
Renowned marketer Bernd Schmitt proposes the implementation of a new marketing paradigm, CEM (customer experience management) in this follow-up to
Leading Diverse Communities: A How-To Guide for Moving from Healing Into Action
One of the greatest challenges community leaders face is engaging a diverse constituency without getting sidetracked by the difficulties diversity
Automatic Wealth: The Six Steps to Financial Independence
Masterson, a self-made millionaire, draws upon his own experiences and that of experts in specific fields (retirement, investing, real estate) to
Bull’s Eye Investing: Targeting Real Returns in a Smoke and Mirrors Market
A new approach for investors focusing on hedge funds, some bonds and other investments to adjust to what the author believes in the new reality. The