This book clearly sets out the very best, state-of-the-art strategies in Key Account Management. The authors provide the tools and processes for
Big Change: A Route-Map for Corporate Transformation
Every year corporations spend billions in pursuit of change. Some are successful. Many are not. Casting a critical eye over the big change efforts
Leveraging Good Will: Strengthening Nonprofits by Engaging Businesses
Businesses can provide extraordinary resources to nonprofits as they struggle with todays strategic and financial challenges and opportunities;
Health and Safety in Organizations: A Multilevel Perspective
Health has often been defined as the absence of illness and as thestate of well-being. This definition, however, actually constitutestwo different
Appreciative Coaching: A Positive Process for Change
Appreciative Inquiry evolved in the 1980's as a positive philosophy to guide change in organizations. Research shows that the severity of problems
Leading for Innovation: And Organizing for Results
Leading for Innovation brings together a peerless collection of though leaders offering original insights to technical, organizational, product and
Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals
What we can learn from major corporations and organizations that have instituted systems of dispute resolution in response to ongoing destructive
From Training to Performance Improvement: Navigating the Transition
Achieve measurable gains! Organizations are spending millions of dollars every yeartraining employees. Yet why are organizations sending
Level Best: How Small and Grassroots Nonprofits Can Tackle Evaluation and Talk Results
There is growing pressure on nonprofits of every size to be accountable in their work. The scrutiny of nonprofit organizations by government,