Credit risk has always been a major concern to financial institutions, in particular to investment and retail banks. In the past this was handled by
How to Make Brilliant Stuff That People Love … and Make Big Money Out of It
Designers and marketers should know that every product or service engages their user on three levels: functionality, emotion, aspiration.
Handbook of Investment Administration
This handbook takes the main aspects of investment administration and drills down into the detail of these from a retail perspective. It covers
Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System
When it comes to linking customer research to company organization to deliver high levels of service and quality products - most companies haven't a