Making Sense of the Organization, Volume 2 elaborates the influential idea that organizations are interpretation systems that scan, interpret, and
Isolation of Results: Defining the Impact of the Program
This book shows the importance of tackling this issue and the variety of ways in which evaluators can address this critical step. The techniques are
Communication and Implementation: Sustaining the Practice
This book describes the last part of the ROI Methodology communicating and using results. With data in hand, the questions become: What should be
Costs and ROI: Evaluating at the Ultimate Level
This book addresses two closely related issues: capturing the costs of a particular project using a fully loaded cost profile and comparing those