Written for non-experts in jargon-free language, this work showshow to create systems within organizations that preempt themonetary, strategic, and emotional costs associated with on-the-jobconflict. Its clear and simple approach translates advancedconcepts into practical how-tos and provides readers with fourguiding principles they can follow to create conflict controlsystems of their own. Amply illustrated with real-world examples,it details the policies, procedures, and practices that make forsuccessful control systems and tells precisely how to implementthem.
Book Details:
- Author: Karl A. Slaikeu
- ISBN: 9780470367728
- Year Published: 1999
- Pages: 256
- BISAC: BUS085000, BUSINESS & ECONOMICS/Organizational Behavior
About the Book and Topic:
Written for non-experts in jargon-free language, this work showshow to create systems within organizations that preempt themonetary, strategic, and emotional costs associated with on-the-jobconflict. Its clear and simple approach translates advancedconcepts into practical how-tos and provides readers with fourguiding principles they can follow to create conflict controlsystems of their own. Amply illustrated with real-world examples,it details the policies, procedures, and practices that make forsuccessful control systems and tells precisely how to implementthem.
About the Author
KARL A. SLAIKEU is president of Chorda Conflict Management, a consulting and training company that specializes in conflict management systems. He has taught in the psychology departments of the University of South Carolina at Columbia and the University of Texas at Austin, and is the author of When Push Comes to Shove: A Practical Guide to Mediating Disputes (Jossey-Bass, 1996). RALPH H. HASSON is vice president of Chorda Conflict Management. He also serves in the Graduate School of Business at the University of Texas at Austin, where he teaches negotiation.