The skills that conflict resolution professionals bring to communication, facilitation, problem solving, negotiation, and conflict resolution have had their greatest application in the workplace. Holding meetings that work, resolving individual and systemic problems ranging from team collaboration to corporate process, hiring, firing, harassment, discrimination, and other internal conflict — these are major issues that have benefited greatly from the application of professional conflict resolution on a systematic basis. That’s why most modern organizations, businesses, non-profits, and other groups have instituted regular trainings in problem solving, dispute resolution, and also introduced official systems of conflict resolution as part of their operating procedures and policies at all levels of their organization. CDR, as the most sought after conflict resolution training organization has been at the forefront of this workplace movement for more than 25 years, doing virtually thousands of trainings across the US and the world. Now, with this training package, it’s possible for those companies and organizations unable to have CDR in person to nevertheless have access to their techniques and methods. The participants workbook covers the dynamics of competition and cooperation, causes of conflict, production vs.. destructive conflict, interest-based negotiation and problem solving, communication skills, facilitative leadership, coaching simulations, and specific presentation skills. Each chapter or module contains Learning Objectives, real-world examples, hands-on exercises, and Points to Remember.
Book Details:
- Author: CDR Associates
- ISBN: 9780787988128
- Year Published: 2007
- Pages: 112
- BISAC: BUS110000, BUSINESS & ECONOMICS/Conflict Resolution & Mediation
About the Book and Topic:
The skills that conflict resolution professionals bring to communication, facilitation, problem solving, negotiation, and conflict resolution have had their greatest application in the workplace. Holding meetings that work, resolving individual and systemic problems ranging from team collaboration to corporate process, hiring, firing, harassment, discrimination, and other internal conflict — these are major issues that have benefited greatly from the application of professional conflict resolution on a systematic basis. That’s why most modern organizations, businesses, non-profits, and other groups have instituted regular trainings in problem solving, dispute resolution, and also introduced official systems of conflict resolution as part of their operating procedures and policies at all levels of their organization. CDR, as the most sought after conflict resolution training organization has been at the forefront of this workplace movement for more than 25 years, doing virtually thousands of trainings across the US and the world. Now, with this training package, it’s possible for those companies and organizations unable to have CDR in person to nevertheless have access to their techniques and methods. The participants workbook covers the dynamics of competition and cooperation, causes of conflict, production vs.. destructive conflict, interest-based negotiation and problem solving, communication skills, facilitative leadership, coaching simulations, and specific presentation skills. Each chapter or module contains Learning Objectives, real-world examples, hands-on exercises, and Points to Remember.
1. A money saving do-it-yourself training package that brings all of the experience, skills, techniques, and special programs of CDR into one binder, including a leader’s manual and participant’s workbook. The definitive training, at a bargain price. 2. Tremendous reputation and far-reaching activities of CDR with their all-star staff constantly doing mediations, facilitations, and trainings throughout the US and the world. Their staff includes such luminaries as Chris Moore, Bernie Mayer, Suzanne Ghais, Louise Smart, Mary Margaret Golten, Susan Wildau, Peter Woodrow, and Jonathan Bartsch. 3. CEO’s, managers, HR people and leaders of all kinds in all organizations, businesses, government agencies, and other groups will find this an essential tool for doing business and getting things done.
About the Author
CDR Associates is an internationally known consulting firm that provides mediation, collaborative decision making, public participation, conflict management, and customized training services. Founded in 1978, CDR Associates intervenes as a neutral third party and builds capacity within agencies, businesses, and organizations to address labor-management relations, resolve interpersonal and team disputes, and design disputeresolution systems. CDR Associates also works with its public and private sector clients to enhance their ability to manage external conflicts and form collaborative relationships with other organizations, stakeholders, and members of the public. CDR Associates is best known for its hallmark training programs. Throughout its nearly thirty-year history, CDR Associates has trained thousands of individuals in negotiation, facilitation, mediation, public involvement, and conflict management skills. CDR Associates training programs Leadership Dynamics, Effective Negotiation, Extreme Facilitation, The Mediation Process, Mediating Workplace Disputes, Conflict Resolution for Managers and Leaders, Public Policy Clashes, and Crisis Management have enabled organizational leaders, agency policymakers, managers, lawyers, judges, and other professionals to effectively manage differences and resolve conflicts in their workplaces, communities, and homes. CDR Associates is recognized as a leader in the collaborative decision-making and conflict-resolution field. Its interventions and training programs have had far-reaching influence on individuals and institutions in the United States and over sixty countries around the world. CDR clients have included AT&T, Levi Strauss, Pitney Bowes, Sprint, the U.S. Federal Reserve, the U.S. Army Corps of Engineers, the U.S. Department of the Interior Bureau of Reclamation, the U.S. Environmental Protection Agency, the U.S. Department of Transportation Federal Highway Administration, the World Bank, the International Finance Corporation, the United Nations, the Organization of American States, the U.S. Agency for International Development, and the Asia Foundation.