Staying competitive and meeting the pressure of regulatory compliance requirements demands that information sources and business and analytic intelligence be accessible to a growing number of information consumers across the corporation and beyond. So investing in an information infrastructure is well worth the effort. From strategic concerns like developing and updating your long-term BI vision to tactical issues like keeping up with software enhancements and providing user training, many organizations are developing BI Competency Centers to be the brain of their BI efforts. The BI Competency Center is not just a replacement for existing help desks addressing product issues and periodically helping acquire new software. The BI Competency Center has to be about ensuring that the organization leverages its BI investment by helping users use BI technology in decision making. The tentative contents of this book is: (1) A Look at Business Intelligence in the Organization; (2) Primary Functions of a BICC; (3) Information Evolution Model; (4) Human Capital; (5) Knowledge Processes; (6) Culture; (7) Infrastructure; (8) Implementing and Ensuring ongoing Support; and (9) Case Studies (consists of four companies that have implemented BICC in South Africa, Belgium, and Italy) .
Book Details:
- Author: Gloria J. Miller
- ISBN: 9780470044476
- Year Published: 2006
- Pages: 224
- BISAC: BUS063000, BUSINESS & ECONOMICS/Strategic Planning
About the Book and Topic:
Staying competitive and meeting the pressure of regulatory compliance requirements demands that information sources and business and analytic intelligence be accessible to a growing number of information consumers across the corporation and beyond. So investing in an information infrastructure is well worth the effort. From strategic concerns like developing and updating your long-term BI vision to tactical issues like keeping up with software enhancements and providing user training, many organizations are developing BI Competency Centers to be the brain of their BI efforts. The BI Competency Center is not just a replacement for existing help desks addressing product issues and periodically helping acquire new software. The BI Competency Center has to be about ensuring that the organization leverages its BI investment by helping users use BI technology in decision making. The tentative contents of this book is: (1) A Look at Business Intelligence in the Organization; (2) Primary Functions of a BICC; (3) Information Evolution Model; (4) Human Capital; (5) Knowledge Processes; (6) Culture; (7) Infrastructure; (8) Implementing and Ensuring ongoing Support; and (9) Case Studies (consists of four companies that have implemented BICC in South Africa, Belgium, and Italy) .
A BICC is a cross-functional team with a permanent, formal organizational structure. It has defined tasks, roles, responsibilities, and processes for supporting and promoting the effective use of Business Intelligence across an organization. It is staffed with employees from the organization itself, although some roles or functions might be outsourced. The BICC is tasked with driving the use of Business Intelligence throughout the organization, making it available in the appropriate form to business users at different levels, and providing advice and support for all BI-related questions, including assistance with the interpretation of information.
SAS Business Series: This is a book in the SAS Business Series. It is the follow-up to Davis/Information Revolution (January 2006). It expands the overview presented in Information Revolution (ISBN 0471770728). Lowers Costs: By using this methodology, companies can lower their costs and minimize results as they advance and promote the effective use of business intelligence to support their overall business strategy.
About the Author
Gloria Miller, Vice President, Professional Services Division (PSD) at SAS International, is the executive manager for the development of SAS Industry Intelligence Solutions, and is on the board of directors of SAS Global Services (SGS). Miller holds a masters degree in business administration from Bowie State University in Bowie, Maryland, and a bachelor of science degree from Augusta State University in Augusta, Georgia, USA. Dagmar Bräutigam, Professional Services Programs Manager, SAS International. Based in Heidelberg, Germany, Bräutigam has played a key role in the development of the Business Intelligence Competency Centers Program and the Information Evolution Assessment Service. She is responsible for creating, developing, and rolling out SAS’ education and consulting programs and services for the SAS EMEA and Asia/Pacific regions. Bräutigam studied translation sciences in Heidelberg, London, and Geneva, and holds a degree from the University of Heidelberg. Dr. Stefanie V. Gerlach, Senior Program Consultant, SAS International, Gerlach has extensive experience in developing training programs for project teams and end users. She is responsible for developing the Business Intelligence Competency Center initiative for SAS. She has studied political science, history, and Protestant theology in Heidelberg and Paris, and holds a Ph.D. in Political Science from the University of Heidelberg. Gerlach also co-developed a manual that describes training methods and how to implement and manage computer training. SAS Institute (Cary, NC) is the market leader in providing a new generation of business intelligence software and services. SAS solutions are used at 40,000 sites (including 96 of the top 100 companies on the FORTUNE Global 500). SAS has customers in 110 countries.