The workplace is undergoing dramatic and dynamic change. The competition of a global economy is bringing pressures to bear on costs and productivity. The workforce is diversifying, culturally, ethnically and demographically. Work-life balance continues to be a hot issue. So, how can organizations adapt, retain talented people, and increase profits and employee satisfaction? The answer lies in the prescription to build an emotionally intelligent organization. Since the late 1990s, Multi-Health Systems has administered an emotional intelligence (EQ-i) test to over 500,000 people in 56 countries. The results, according to MHS CEO Steven Stein, clearly indicate links between emotional intelligence and proven success — both in personal life and business — in peoples lives. EQ has been found to be directly responsible for between 27 and 45 percent of job success. Obviously, from a management perspective, understanding EQ and how it relates to building a better workplace is a gateway to increased employee satisfaction, superior performance and increased profits. In Make Your Workplace Great, Steven Stein addresses the changing workplace and the demands on managers to make the right hires. He explains how an organization can measure job satisfaction and productivity levels, and how factors such as happiness on the job, compensation and work-life balance can be addressed by the organization. The author also discusses organizational cohesion, which includes nurturing interpersonal relationships, ensuring good managers are in place, and coaching organizations to deal with diversity issues and stress and anger/violence in the workplace. Finally, the author addresses how an organization can enhance its brand among its own people through training and innovation, fostering optimism and integrity, and quality leadership. The author drills down into these issues through 7 Keys: #1: Hire capable people who love their work. #2: Compensate people fairly. #3: Dont over-work (or under-work) people. #4: Build strong teams with shared purpose and visible goals. #5: Make sure managers can manage. #6: Treat people with respect and leverage their unique talents. #7: Be proactively responsive by doing the right things to win the hearts and minds of your people.
Book Details:
- Author: Steven J. Stein
- ISBN: 9780470158562
- Year Published: 2007
- Pages: 314
- BISAC: BUS097000, BUSINESS & ECONOMICS/Workplace Culture
About the Book and Topic:
The workplace is undergoing dramatic and dynamic change. The competition of a global economy is bringing pressures to bear on costs and productivity. The workforce is diversifying, culturally, ethnically and demographically. Work-life balance continues to be a hot issue. So, how can organizations adapt, retain talented people, and increase profits and employee satisfaction? The answer lies in the prescription to build an emotionally intelligent organization. Since the late 1990s, Multi-Health Systems has administered an emotional intelligence (EQ-i) test to over 500,000 people in 56 countries. The results, according to MHS CEO Steven Stein, clearly indicate links between emotional intelligence and proven success — both in personal life and business — in peoples lives. EQ has been found to be directly responsible for between 27 and 45 percent of job success. Obviously, from a management perspective, understanding EQ and how it relates to building a better workplace is a gateway to increased employee satisfaction, superior performance and increased profits. In Make Your Workplace Great, Steven Stein addresses the changing workplace and the demands on managers to make the right hires. He explains how an organization can measure job satisfaction and productivity levels, and how factors such as happiness on the job, compensation and work-life balance can be addressed by the organization. The author also discusses organizational cohesion, which includes nurturing interpersonal relationships, ensuring good managers are in place, and coaching organizations to deal with diversity issues and stress and anger/violence in the workplace. Finally, the author addresses how an organization can enhance its brand among its own people through training and innovation, fostering optimism and integrity, and quality leadership. The author drills down into these issues through 7 Keys: #1: Hire capable people who love their work. #2: Compensate people fairly. #3: Dont over-work (or under-work) people. #4: Build strong teams with shared purpose and visible goals. #5: Make sure managers can manage. #6: Treat people with respect and leverage their unique talents. #7: Be proactively responsive by doing the right things to win the hearts and minds of your people.
Author is internationally recognized for his work on emotional intelligence Book will feature research and case studies of best practices based on the authors proprietary research Cross-promotion with Multi-Health Systems (international catalogue mailing, email blasts, website promotion, conferences) MHS client companies include American Express, Progressive Insurance, Thrifty/Dollar Rent a Car, Pfizer, CIBC. Wrigleys, Kaiser Permanente, FBI, Cemex (Mexico), Banpu (Thailand)
About the Author
Steven J. Stein, Ph.D., is a clinical psychologist and founder and CEO of Multi-Health Systems Inc., a leading psychological test publishing company. He is a former assistant professor in the psychiatry department at the University of Toronto and former adjunct professor at York University. Dr. Steins clients include the US Air Force, American Express, Kaiser-Permanente, the Pentagon, the Canadian Armed Forces, the FBI, Canyon Ranch, the Toronto Maple Leafs and numerous other corporate and government agencies. Dr. Stein is a respected conference keynote speaker and media figure; he has appeared on MSNBC, ABC and their affiliates. He is the co-author, with Dr. Howard Book, of the international bestseller The EQ Edge: Emotional Intelligence and Your Success (Wiley, 2006).