ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects
Book Details:
- Author: Peter Farenden
- ISBN: 9781119950134
- Year Published: 2011
- Pages: 392
- BISAC: BUS101000, BUSINESS & ECONOMICS/Project Management
About the Book and Topic:
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects
The Information Technology Infrastructure Library (ITIL) is a standardized set of concepts and practices for managing IT services and operations, focussing on customer needs and experiences. It is process driven and is therefore closely connected to other process improvement methods such as Lean Six Sigma and PRINCE2. Like PRINCE2, it was developed in Britain in the 1980s and 90s by the Office of Government Commerce, under contract to the UK government. Although it has the same UK origins as PRINCE2, and the UK remains the main market for books on this subject, ITIL has developed a wider audience and is now used internationally (especially in the US and Asia). The same ITIL exam is sat around the globe and readers work from the same manual. It is the most widely accepted approach to IT service management in the world and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS), HSBC bank and DisneyTM.
Over 500,000 people have sat the ITIL Foundation Exam around the globe; there is therefore a huge market for easy-to-follow advice on this subject. High level systems books perform incredibly strongly in the UK – PRINCE2 For Dummies sold 13,000 units in just one year with a hefty RRP of £21.99. PRINCE2 For Dummies is the UK’s 2nd bestselling guide to PRINCE; we can expect to perform similarly competitively on the ITIL shelf. The bestselling guide to ITIL is a tiny 160 page pocket guide to the subject (priced at £14.99!). This proves that readers want easily digestible material on this subject and are prepared to pay good money for books that will help them. Like PRINCE2 For Dummies, our book will be an officially licensed product featuring the official ITIL logo on the cover.
About the Author
Peter Farenden is an ITIL v3 examiner and works for OGC. He has over 25 years experience in IT and engineering. This includes practical experience of implementing and managing all Service Management disciplines gained through the delivery and support of many IT services. Peter has been specialising in Service Management training and consultancy for the last 7 years.