This book not only chronicles Hall of Fame award winning techniques, but also shares the rapid four-phased Performance Management model deployed at Crown Castle International (CCI). The four-phase model moves well beyond traditional Balanced Scorecard “how to” books and integrates and leverages six proven methodologies. The chapters are as follows: (1) Speed, the New Imperative, the New Winners, (2) Why Traditional Management Methods Fail, (3) Time to Results (TTR): The Time is Now, (4) Begin with the End in Mind, (5) The Four Part Model- Performance Enhancing Program, (6) The Office of Strategic Management (OSM), (7) How to Develop a Winning Strategy Map, (7) Does Your Strategy Map Tell the Story to Employees? (8) Have You Considered the Right Mix of Measures?, (9) Proven Rollout Paths, Best Practices and Drawbacks, (10) Culture Change, (11) What are the Secrets to Effective Meetings? (12) How to Avoid Being Run Over when the Rubber Meets the Road, (13) Communicate, Communicate, Communicate, (14) Effective Use of Councils and Steering Committees, (15) Voice of Customer, An Overlooked Input, (16) Business Improvement, How to Leverage GE & Motorola Six Sigma to Drive Results, (17) Capture and Reuse the Gems, What is your KM Strategy, (18) Balanced Scorecard Based Rolling Forecasts.
Book Details:
- Author: Bob Paladino
- ISBN: 9781119196570
- Year Published: 2007
- Pages: 356
- BISAC: BUS019000, BUSINESS & ECONOMICS/Decision-Making & Problem Solving
About the Book and Topic:
This book not only chronicles Hall of Fame award winning techniques, but also shares the rapid four-phased Performance Management model deployed at Crown Castle International (CCI). The four-phase model moves well beyond traditional Balanced Scorecard “how to” books and integrates and leverages six proven methodologies. The chapters are as follows: (1) Speed, the New Imperative, the New Winners, (2) Why Traditional Management Methods Fail, (3) Time to Results (TTR): The Time is Now, (4) Begin with the End in Mind, (5) The Four Part Model- Performance Enhancing Program, (6) The Office of Strategic Management (OSM), (7) How to Develop a Winning Strategy Map, (7) Does Your Strategy Map Tell the Story to Employees? (8) Have You Considered the Right Mix of Measures?, (9) Proven Rollout Paths, Best Practices and Drawbacks, (10) Culture Change, (11) What are the Secrets to Effective Meetings? (12) How to Avoid Being Run Over when the Rubber Meets the Road, (13) Communicate, Communicate, Communicate, (14) Effective Use of Councils and Steering Committees, (15) Voice of Customer, An Overlooked Input, (16) Business Improvement, How to Leverage GE & Motorola Six Sigma to Drive Results, (17) Capture and Reuse the Gems, What is your KM Strategy, (18) Balanced Scorecard Based Rolling Forecasts.
This book provides a four-phased Performance Management model that leverages six proven methodologies: (1) Setting Strategic Direction (Strategy Maps) (2) Measure and Reporting (Balanced Scorecard and Customer Surveys), (3) Knowledge Capture and Reuse (CCI-Link Knowledge Management), (4) Business Improvement (Sarbanes-Oxley Process Mapping and Motorola University Six Sigma Problem Solving). These methods are rapidly deployed to accelerate and enhance performance. It contains case study examples to demonstrate method integration and results.
CASE STUDIES: Differs from the traditional books in that it contains numerous case study examples to demonstrate method integration and results. Also it features strategy maps, balanced scorecards, comparative tables, process flow diagrams, project plans, testimonials, charts, graphs, pivot tables, and screen shots of BSC and KM systems. RESPECTED AUTHOR: Bob Paladino is a sought after conference speaker and recipient of three globally recognized awards. He is published in leading journals and is an active speaker at industry and trade events (e.g., Conference Board, CFO Magazine, AICPA, CAM-I, APQC, ASMI, and IPQC). CLEAR-CUT APPROACH: Fresh approach from a proven executive on how to achieve breakthrough results.
About the Author
Bob Paladino (Pittsburgh, PA), founder of Bob Paladino & Associates, LLC, is a long time thought leader and implementation practitioner in the Corporate Performance Management (CPM) field. His firm offers CPM services for rapidly implementing and integrating the Balanced Scorecard, Six Sigma, knowledge management, activity-based management (ABM), and customer survey programs to drive breakthrough results. Recently, as Senior Vice President of Crown Castle International in the Office of the CEO, he directed the global CPM/Balanced Scorecard program to win both the coveted Hall of Fame award and APQC’s Best Practice Partner award. Prior to this, he served as Vice President and Global leader of the Telecommunications and Utility Practice for Robert Kaplan and David Norton’s company, The Balanced Scorecard Collaborative. He is a CPA and a member of the AICPA and MSCPA. He is published in leading journals and is an active speaker at industry and trade events, such as CFO Rising.