Balanced Scorecard is a widely recognized and accepted performance measurement tool that is currently used in thousands of organizations around the world. It is a methodology which translates an organization’s strategies into action by defining performance objectives, measures and targets in four linked and balanced perspectives: Financial, Customer, Internal Processs, and Employee Learning and Growth. The balanced scorecard is a response the almost exclusive reliance on financial measures of performance within the organization. Significant turnarounds of companies like Mobil North American Marketing and Refining and Cigna Property and Casualty Insurance have been directly attributed to the use of the balanced scorecard system
Book Details:
- Author: Paul R. Niven
- ISBN: 9780471269168
- Year Published: 2002
- Pages: 352
- BISAC: BUS017000, BUSINESS & ECONOMICS/Corporate Finance / General
About the Book and Topic:
Balanced Scorecard is a widely recognized and accepted performance measurement tool that is currently used in thousands of organizations around the world. It is a methodology which translates an organization’s strategies into action by defining performance objectives, measures and targets in four linked and balanced perspectives: Financial, Customer, Internal Processs, and Employee Learning and Growth. The balanced scorecard is a response the almost exclusive reliance on financial measures of performance within the organization. Significant turnarounds of companies like Mobil North American Marketing and Refining and Cigna Property and Casualty Insurance have been directly attributed to the use of the balanced scorecard system
This book will describe how an organization can implement a performance measurement system utilizing the balanced scorecard methodology. It will supplement the Kaplan and Norton books by offering specific steps and guidance on developing a balanced scorecard system. While background on performance measurement and the balanced scorecard will be provided, the focus will be guiding a team through the step by step development of a balanced scorecard system.
Real world advice on the potential pitfalls of implementation and how to avoid them. * Discusses how to measure BSC results and maximize results. * Frequently Asked Questions appendix provides insight into the most common problems companies face with their BSC implementations.
About the Author
PAUL R. NIVEN is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for large and small clients in a wide variety of organizations, including Fortune 1000 companies, public sector, and not-for-profit. He can be reached at (760) 918-5990.