This book supports the efforts of facilitators conducting difficult and complex facilitations. It goes beyond the basics of Bens’ bestselling Facilitating with Ease! and aims to provide tools and techniques that will take a facilitator to the next level of personal mastery. Essentially, it is a reality-based playbook that seeks to coach. It will provide the novice as well as the experienced facilitator with the tools and strategies to help them diagnose and manage complex situations. It is broken in three sections: Section I: Personal Mastery. Includes the facilitator as the instrument; self-assessment tools; personal checklists; an outline of ADF practice; and key dilemmas around boundaries, power and authority. Section II: Managing Difficult Situations. Includes the most common group dysfunctions and detailed strategies for specific situations and personality types; and nine distinct categories of interventions. Section III: Processes and Tools. Identifies the categories of process and suggests a cascade of assessment questions to determine what tools are needed. Key questions that lead to design strategies and the steps in the process itself.
Book Details:
- Author: Ingrid Bens
- ISBN: 9780470332153
- Year Published: 2005
- Pages: 272
- BISAC: BUS000000, BUSINESS & ECONOMICS/General
About the Book and Topic:
This book supports the efforts of facilitators conducting difficult and complex facilitations. It goes beyond the basics of Bens’ bestselling Facilitating with Ease! and aims to provide tools and techniques that will take a facilitator to the next level of personal mastery. Essentially, it is a reality-based playbook that seeks to coach. It will provide the novice as well as the experienced facilitator with the tools and strategies to help them diagnose and manage complex situations. It is broken in three sections: Section I: Personal Mastery. Includes the facilitator as the instrument; self-assessment tools; personal checklists; an outline of ADF practice; and key dilemmas around boundaries, power and authority. Section II: Managing Difficult Situations. Includes the most common group dysfunctions and detailed strategies for specific situations and personality types; and nine distinct categories of interventions. Section III: Processes and Tools. Identifies the categories of process and suggests a cascade of assessment questions to determine what tools are needed. Key questions that lead to design strategies and the steps in the process itself.
Facilitation is a key and growing area for Jossey-Bass. In FY ’05, we will have the largest list in facilitation of any publisher, complemented by our strong negotiation, consulting, and conflict resolution lists. A possible cluster to promote together: Lencioni, Death by Meeting (2/04) Schwarz, The Skilled Facilitator Bens, Facilitating with Ease and Advanced Facilitation Strategies Reardon, The Skilled Negotiator (4/04) Kolb, Everyday Negotiation Block, Flawless Consulting Bellman, The Consultant’s Calling Moore, The Mediation Process Cloke & Goldsmith, Resolving Conflicts at Work Wilkinson, The Secrets of Facilitation (10/04) Kaner, Contracting Skills for Facilitators and Consultants (12/04) Schuman, IAF Handbook for Facilitators (12/04)
NEW BOOK FROM BESTSELLING AUTHOR Bens is a well regarded and highly visible author and consultant on facilitation. Her first book, Facilitating with Ease!, has sold over 15,000 copies and is now at a $50 price point. AUTHOR PROMOTION: Bens actively consults, resells, and sells in bulk, as well as attends key conferences. She will be at the 2004 IAF, and is on the organizing committee for 2005. She is now expanding her business to include contract trainers, under the name”Facilitation First” and has expanded in Canada, with the US market next. BOOK FORMAT: The author has intentionally designed this book instructionally, so it can be used alone or in conjuction with training workshops. Unlike other books that cover “advanced” topics on a more theoretical level, this book is concrete, full of examples and directly applicable to everyday work. MARKET DEMAND/AUDIENCE: Facilitation is a rapidly growing field in need of new resources at an advanced level. JOSSEY-BASS CORE FOCUS: Faciliation is a core skill growth area for us. This book will be part a larger cluster that can be promoted in DM (Business & Pfeiffer), as well as on Amazon, etc.
About the Author
Ingrid Bens is a consultant, speaker, and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in the consulting firm Participative Dynamics.