A proven program for increasing your management skills Managing Assertively has helped tens of thousands ofbusinesspeople become more effective managers by sharpening theirpeople skills. Leading management trainer Madelyn Burley-Allenshows you how you, too, can learn to resolve conflicts and defuseinterpersonal problems that invariably arise at work. Herstep-by-step techniques, clear examples, and competence-buildingexercises will immediately improve your supervisory skills, sharpenyour self-awareness, and make you a more confident, assertivemanager. You’ll learn how to: * Use eight building blocks to become a more effectivemanager * Overcome self-defeating behavior * Handle criticism to maintain and enhance self-esteem * State limits and expectations to clarify assignments * Become a more effective listener * Receive and give positive feedback to enhance teambuilding * Handle conflict, stress, personal problems, and a wide range ofother difficult on-the-job situations * By following the user-friendly, interactive, self-teachingformat, you can work at your own pace as you master managementessentials.
Book Details:
- Author: Madelyn Burley-Allen
- ISBN: 9780470300978
- Year Published: 1995
- Pages: 240
- BISAC: BUS030000, BUSINESS & ECONOMICS/Human Resources & Personnel Management
About the Book and Topic:
A proven program for increasing your management skills Managing Assertively has helped tens of thousands ofbusinesspeople become more effective managers by sharpening theirpeople skills. Leading management trainer Madelyn Burley-Allenshows you how you, too, can learn to resolve conflicts and defuseinterpersonal problems that invariably arise at work. Herstep-by-step techniques, clear examples, and competence-buildingexercises will immediately improve your supervisory skills, sharpenyour self-awareness, and make you a more confident, assertivemanager. You’ll learn how to: * Use eight building blocks to become a more effectivemanager * Overcome self-defeating behavior * Handle criticism to maintain and enhance self-esteem * State limits and expectations to clarify assignments * Become a more effective listener * Receive and give positive feedback to enhance teambuilding * Handle conflict, stress, personal problems, and a wide range ofother difficult on-the-job situations * By following the user-friendly, interactive, self-teachingformat, you can work at your own pace as you master managementessentials.
About the Author
Madelyn Burley-Allen, the founder and President of Dynamics ofHuman Behavior, has conducted over 2,000 seminars on listening andmanagement for organizations around the world. A frequent speakerat state and national conferences, she has consulted for suchcompanies as AT&T, DuPont, IBM, and State CompensationInsurance Funds all over the country. Her work has been covered innumerous magazines and newspapers, including Glamour and WorkingWoman, and she has appeared on several national television andradio shows. She is the author of Listening: The Forgotten Skill,also available from Wiley.