Research and Development (R&D) departments are becoming more linked with the main objectives of an organization, and companies who rank among the industry elite credit part of their success to this strategy. Companies that include 3M, Rubbermaid, Eastman Kodak, Steelcase, and Levi Strauss have made significant changes in their organizational structure to drive R&D closer to other strategic departments, including quality, product design, and marketing/sales. Improving R&D Performance the Juran Way recognizes that by applying quality principles to R&D, the department’s overall performance will improve and the company will get all it can out of its R&D initiatives. The book will detail how to design a quality system that will enhance R&D’s handling of such issues as: faster cycle time, limited resources, customer satisfaction levels, process improvement, and innovative product development. The book uses original research and papers presented at the Juran Institute’s Symposium on Managing for Quality in R&D to emphasize key concepts and features relevant examples from industry, as well as actionable items the reader can use to re-think his company’s R&D effort.
Book Details:
- Author: Al Endres
- ISBN: 9780470304648
- Year Published: 1997
- Pages: 272
- BISAC: BUS053000, BUSINESS & ECONOMICS/Quality Control
About the Book and Topic:
Research and Development (R&D) departments are becoming more linked with the main objectives of an organization, and companies who rank among the industry elite credit part of their success to this strategy. Companies that include 3M, Rubbermaid, Eastman Kodak, Steelcase, and Levi Strauss have made significant changes in their organizational structure to drive R&D closer to other strategic departments, including quality, product design, and marketing/sales. Improving R&D Performance the Juran Way recognizes that by applying quality principles to R&D, the department’s overall performance will improve and the company will get all it can out of its R&D initiatives. The book will detail how to design a quality system that will enhance R&D’s handling of such issues as: faster cycle time, limited resources, customer satisfaction levels, process improvement, and innovative product development. The book uses original research and papers presented at the Juran Institute’s Symposium on Managing for Quality in R&D to emphasize key concepts and features relevant examples from industry, as well as actionable items the reader can use to re-think his company’s R&D effort.
Reflects thinking and techniques derived from the Juran Institute and applies it to a timely business issue – how to incorporate R&D fully into the organization and more fully reap its benefits.
Will be supported by the Juran Institute which has agreed to distribute and publicize the book through its consulting operations, catalog, conferences, and seminars. * Explores the unique characteristics of the R&D environment and its impact on the design and implementation of a quality system. * Includes a “lesson learned” chapter with a section from A. Blanton Godfrey, Chair and CEO of the Juran Institute. * Offers guidance and advice from executive in R&D organizations who share their insights, views, and lessons learned, addressing specific issues of planning, design, and implementation. * Details how to use quality processes to help develop and manage intellectual property, with examples from AT&T, NASA, Motorola, and Lawrence Livermore Lab. * Uses examples from many organizations who have successfully planned and implemented quality systems within their R&D departments. Companies include: Eastman Chemical, Corning, Boeing and Alcoa.
About the Author
AL ENDRES, PhD, is Director of the Center for Quality and Chair of the Department of Management at the University of Tampa. Dr. Endres chaired The Juran Institute’s Symposia on Managing for Quality in R&D, and conducted associated workshops and consulting assignments in Asia, Europe, and the United States. THE JURAN INSTITUTE is a quality and management consultancy.