The quality of goods, services and information products depends on the underlying processes that are needed for their creation and these processes must be designed, constructed, operated and continually improved. This book addresses the managerial aspects improving the quality of all processes to stay competitive in today’s marketplace and provide the quality goods and services that are now demanded..
Book Details:
- Author: Claude Burrill
- ISBN: 9780471092209
- Year Published: 1999
- Pages: 640
- BISAC: BUS053000, BUSINESS & ECONOMICS/Quality Control
About the Book and Topic:
The quality of goods, services and information products depends on the underlying processes that are needed for their creation and these processes must be designed, constructed, operated and continually improved. This book addresses the managerial aspects improving the quality of all processes to stay competitive in today’s marketplace and provide the quality goods and services that are now demanded..
Discusses all aspects of quality: quality of goods, services, and information products, as well as the processes that are necessary to achieve quality. * The discussion is based on Total Quality Management (TQM) methodology ISO 9000 guidelines, and techniques for the stabilization and improvement of business processes. * Comprehensive coverage of the ISO 9000 series of standards and the process for becoming registered as being in compliance with that standard.
About the Author
Claude Burrill and Johannes Ledolter are the authors of Achieving Quality Through Continual Improvement, published by Wiley.