There are a few important points to consider before starting a computer repair business. You must set the right price for your service. Time is money, and you will probably charge by the hour. You must identify your clientele by deciding whether you want to sell your services to businesses or to private individuals! Next, you will need to find a niche, so that you can specialize in a particular sector of the market. You may also have to make a decision to quit your day job to be able to run your business full time. If you don't have any background in the field of finance, you might even have to employ an accountant to record your transactions.
If you have pondered over and decided on the above mentioned points, you are well on your way towards becoming a businessman. However, successfully establishing and running a computer repair business will require you to take care of a number of other significant details too. Presented below are a few tips that can help you in doing this.
Tips on Starting a Computer Repair Business
1. Market Your Business Well
To establish a good customer base, you should market your business well. This can be done by sending mails or by distributing flyers. You can also promote it over the Internet, through SEO (search engine optimization) or by sending emails.
2. Highlight Your Technical Proficiency
Highlight the credentials of technicians working under you, so that clients are assured that the 'techies can do their job well. Also make sure that their technical skills are up-to-date. You should train your workers well, and also encourage them to get certifications, such as the CompTIA A+. Before interviewing candidates for a job in your organization, make them fill an application form in which they need to list their technology-related skills, so that you know what questions to ask them in order to evaluate their technical proficiency.
3. Hire Employees With Good People Skills
In a computer repair business, there will be a direct interaction between your employees and clients. If the people working under you are able to establish a good rapport with your clientele, it will significantly help boost your business. Hence, you must try and hire employees who have good social skills, and even train them to improve at it.
4. Gain the Client's Trust
To gain the trust of your clients, first and foremost, you will need to be able to do a good and transparent repair job. Many computers have the user's Social Security Number, credit card numbers, and other sensitive and private information stored in them. It will be your job to assure them that their data will be safe with you.
5. Work From Home
You can run your business from home itself. For example, your garage could be used as your office cum workplace. This will help you save money, as you won't have to lease space for your business. With the question of workspace out of the way, all you need to start a business are few desktop computers, and some cabinets or shelves to store all the tools and instruments that you'll require for your repair work.
6. Diagnostic Fees and Pricing
You can charge a diagnostics fee to test the hardware and software of your client's computer. As an act of good faith, you can refund the diagnostics fee if you are unable to figure out the problem. After you have determined what the issue is, you can give a written estimate, so that you and your client can agree on the final cost.
7. Repair Over the Internet
If the problem is purely software-related, you can repair your client's computer by remote access over the Internet. This can be achieved by connecting to the client's computer online, and controlling it remotely, while the client watches you repair it.
8. Offer On-site Repair Facility
You can provide an on-site computer repair service. This will probably help in increasing your business, as many people would prefer a computer repair service that is provided to them at home, rather than having to go through the trouble of disconnecting and bring their computers to your repair shop.
9. Buy a Franchisee
You will be competing with the likes of Best Buy's Geek Squad, and big companies such as RadioShack and CompUSA. However, you will have an advantage over these national stores, because you will be focusing at the local level. Some established businesses outsource their PC repair services and maintenance to local companies, while others let you but a franchise of theirs. These are a good ways to start a business, as marketing would become much easier when working under the umbrella of an established and well-known brand name. Among the good companies offering their franchises are Fast-teks and Computer Troubleshooters. You can also buy computer parts from an online retailer such as Newegg, or an auction site such as eBay.
10. Become a Data Doctor
One of the common occurrences in the world of personal computers is hard disk crashes. People usually store a ton of their important data on their computers, without thinking twice or considering backing it up, until the storage device stops working. So, you can consider becoming a drive saver or a data doctor who can recover clients' data when their hard disk crashes.
Thus, you can go ahead and start you own computer repair business by keeping in mind all the important points mentioned in this article. If you play all the cards right, there is no reason why you shouldn't be able to run your business successfully.