This book will provide a step-by-step approach to understanding the application of BPO, assessing the BPO opportunity in the firm, and then managing the transition to BPO. The book will serve not only as a guide to those thinking about or implementing BPO, but also as a reference source for those who are struggling to make a BPO initiative work. Each chapter will have a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
Book Details:
- Author: Rick L. Click
- ISBN: 9780470323298
- Year Published: 2005
- Pages: 241
- BISAC: BUS001040, BUSINESS & ECONOMICS/Accounting / Managerial
About the Book and Topic:
This book will provide a step-by-step approach to understanding the application of BPO, assessing the BPO opportunity in the firm, and then managing the transition to BPO. The book will serve not only as a guide to those thinking about or implementing BPO, but also as a reference source for those who are struggling to make a BPO initiative work. Each chapter will have a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
Business Process Outsourcing (BPO) enables the real-time distribution of critical business services to their lowest-cost location. The outsourcing of business services to areas of high skills and low costs is as inevitable a business revolution as has happened in half a century. Business managers must be aware of the potential for competitive advantage that comes from this revolution, and be alert to the dangers associated with doing it incorrectly.
Discusses both the how and why of business process outsourcing with a straightforward “how to” approach. Provides managers with the tools to analyze the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. Empowers businesses of all sizes to take advantage of this all-encompassing business revolution. Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences. Authors have access to professors teaching BPO at 77 technical schools in India Authors are creating a conference on BPO to be launched in conjunction with the publication of the book.
About the Author
Rick Click (Houston, TX) is the CEO of American Outsourcing Group, LLC, a Houston-based business process outsourcing consulting firm. He has held a series of roles developing business strategies and executing business re-engineering projects for Fortune 500 companies. He also has been the keynote speaker at the General Electric (GE) annual forum for the last three years. He holds an undergraduate degree and MBA from the University of California and a Masters in Management from Harvard Business School. Thomas N. Duening (Houston, TX) is Vice President, Research, American Outsourcing Group, LLC. He is also the director of the Entrepreneurship: Development Center and visiting assistant professor of management at the University of Houston- Downtown College of Business. He has a PhD in higher education administration and an MA in philosophy, both from the University of Minnesota. Duening also consults broadly with entrepreneurial firms.